Privacy Policy

Welcome to Cwater TRY Trips. Protecting your personal data is a priority for us. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website, purchase our travel packages, merchandise, or festival tickets, or communicate with us.

1. General Provisions

The personal data controller, in compliance with the General Data Protection Regulation (GDPR) and applicable Malagasy laws (hereinafter referred to as the "Regulation"), is Cwater TRY Trips, based in Ankasy, Madagascar (hereinafter referred to as the "Controller").

• The Controller's contact details are:
  • Email: Info@2TRY.be
  • Phone: +32 (0)487 78 70 90
• Personal data refers to any information related to an identified or identifiable natural person.

2. Source of Personal Data

• We process personal data that you provide voluntarily when registering on our website, placing orders, or booking services.
• We process only data necessary for fulfilling your order or booking, including:
  • Name
  • Address
  • Email address
  • Telephone number
• Your personal data is used solely for fulfilling the contract, processing payments and shipments, and communicating with you as necessary. Data is not made public or transferred to other countries without consent.

3. Purpose of Data Processing

We process your personal data for the following purposes:

• Account Registration: To enable you to create an account and manage bookings on our website in compliance with GDPR Chapter 4, Section 2.
• Order Fulfillment: To fulfill and deliver your orders and bookings, including travel packages, merchandise, or festival tickets.
• Legal Compliance: To comply with legal obligations arising from contractual relationships between you and us.
• Communication: To ensure effective communication related to your orders or bookings.

4. Duration of Data Storage

• Your data will be stored for the duration necessary to fulfill our contractual obligations and for an additional 3 years to comply with legal requirements.
• After this period, all personal data will be securely deleted unless required for legal purposes.

5. Recipients and Processors of Personal Data

We may share your personal data with trusted third parties ("subcontractors") essential to providing our services:

• Web Hosting and E-commerce Platform: Webnode AG
• Shipping Partners: For delivering merchandise or physical tickets.
• Analytics Providers: For website performance tracking e.g. Google Analytics

These subcontractors process data in compliance with GDPR and ensure the security of your information.

6. Rights of the Customer

Under GDPR and Malagasy data protection laws, you have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Rectification: You can request correction of inaccurate or incomplete data.
• Erasure: You can request deletion of your data ("right to be forgotten").
• Objection: You can object to the processing of your personal data.
• Portability: You can request transfer of your data to another service provider.
• Consent Withdrawal: You can withdraw consent for data processing at any time by emailing info@2TRY.be.
  
• Complaint: If you suspect a breach of the Regulation, you can lodge a complaint with your local supervisory authority.

7. Security of Personal Data

• We implement robust technical and organizational measures to secure your personal data. These include:
  • Password-protected access to systems
  • Regular software updates and antivirus protection
  • Secure data storage on protected servers
• Only authorized personnel have access to your personal data.

8. Final Provisions

• By using our website and placing orders, you confirm that you understand and accept this Privacy Policy.
• You agree to this policy by ticking the relevant checkbox when placing an order or registering on our website.
• We reserve the right to update this policy. Any changes will be published on our website, and you will be notified where required by law.

For questions or concerns about this Privacy Policy, contact us at:

• Email: Info@2TRY.be
  
• Phone: +32 (0)487 78 70 90